Customer Service Team Lead

Role Overview

Customer Service Team Lead is an opportunity in customer experience, based in Springfield, OR. Track stock and help maintain accurate inventory records. Help customers with questions and service requests.

Responsibilities

• Track stock and help maintain accurate inventory records.
• Help customers with questions and service requests.
• Use product knowledge to help customers choose or understand equipment.
• Help resolve returns, order problems or escalated requests.
• Support product assortments or merchandising plans.

Qualifications

• A high school education or equivalent background as described in the posting.
• The ability to use a point-of-sale or register system.
• Basic numerical skills for the work.
• Knowledge of inventory or stock-control processes.
• Experience in retail, merchandising or online commerce.

Preferred Qualifications

• Experience supervising or supporting a team.