Onsite Customer Service Manager, Fulfillment

Role Overview

Onsite Customer Service Manager, Fulfillment is an opportunity in warehouse & fulfillment, based in Dallas Warehouse; San Bernardino Warehouse. Help customers with questions and service requests. Help resolve returns, order problems or escalated requests.

Responsibilities

• Help customers with questions and service requests.
• Help resolve returns, order problems or escalated requests.
• Monitor operational information and report on results.
• Coordinate with colleagues and partner teams.
• Help improve processes and day-to-day efficiency.

Qualifications

• 5+ years of relevant experience.
• Customer service or support experience.
• Clear communication and interpersonal skills.
• The ability to work effectively with a team.
• Comfort working with spreadsheets or office software.